KIGO - our trusted reservation and booking partner
BonaSOL use one of the world's leading on-line booking and reservation systems to help manage all our properties. This system makes sure that availability is up to date across a number of different booking sites worldwide, it also send guests booking confirmations, as well as check-in instructions and other useful information. To do this the system needs to verify your email address, this is standard practice and nothing to be concerned about. BonaSOL take every care to protect your personal information and we do not pass it on or share it unless required to do so by law. An example would be the guest registration details which are required to be logged with the national police service in Spain. All hotels, and private rented accommodations are required to do this.
BonaSOL complies with the EU General Data Protection Regulation (EU) 2016/679
What time can I check-in to the property?
Usual check in is from 15.00hrs until 21.00hrs. If you think you will arrive after this time, or you are delayed, it is important to contact us in advance. Spanish regulations require us to meet you at the property and so a delay may occur if we do not have advance notice. Late check-ins (anti-social hours) may be subject to an additional charge.
What about check-out times?
You must check-out by 11.00hrs, sometimes we can arrange for you to stay longer if you have a late flight for example, but this will depend on availability. If you would like a late check-out please ask us as soon as possible and we will do our best to help - but remember we cannot guarantee this. If you are travelling with young children you might prefer to book an extra night, that way you have the property as long as you need it.
A word about our properties, house rules, and our general terms and conditions
All the properties that BonaSOL manage are privately owned. They all have an official tourism licence and meet current regulations. Some are in very quiet residential locations and so we ask that you respect the neighbourhood. We have a couple of house rules; smoking is not allowed anywhere inside any of our properties, and we don't allow parties or events. If you want to hold an event of some kind it is essential that you contact us in advance and get written consent. Most of our properties will not allow events, however we may be able to assist you and help you plan something - so get in touch with us well in advance of your stay. Pets are not allowed.
Fees and charges
Charges shown for our holiday properties are nightly and do not attract VAT (IVA) so long as they are self-catering properties, all utility costs are included. Our longer term lets are usually priced by the month and exclude utility costs. Where fees may be payable these will attract IVA at the standard prevailing rate.
Cancellation policies and payment terms
Our cancellation policies are designed to be fair and clear. You may need to check with the platform you booked through (for example Airbnb or Booking.com) if you have not booked directly with us, as their cancellation policy will apply and not ours. There is nothing we can do about that.
Why do we make a charge if you cancel? Unlike hotel rooms all our apartments and properties are individual. When you make a reservation the property is blocked out and reserved for you, no one else can book it. If you cancel close to your arrival date it is unlikely that we will be able to re-sell the property to another guest, unlike a hotel room.
For holiday lets: (8 weeks or less in duration)
- BonaSOL normally require 100% payment at the time of booking, unless advised.
- Any balance will be collected 60 days before check-in.
- Cancellation by YOU more than 42 days before the date of arrival entitles you to a refund of 95%
- Cancellation by YOU less than 42 days before arrival does not entitle you to any refund.
For medium term lets: (more than 8 weeks in duration)
- The agency/reservation fee is payable at the time of booking. This fee is non-refundable and secures your booking.
- A deposit of one month’s rent is payable also at the time of booking, thereafter the monthly rent is payable monthly in advance.
- Cancellation three months before the date of the booking will result in the return of the one month deposit less a 5% administration fee.
- Cancellation less than three months before the date of booking will result in no refund.